Questions, answered
Clarity about pricing, features, and rollout.
Browse the most common questions teams ask before rollout. Need more? Book a demo and we will walk you through your exact setup.
FAQ library
Everything you need to know before you start.
Security, onboarding, integrations, and governance in one place.
How does REVU.ai keep customer data private?
Data stays in your tenant with field-level encryption. Models run inside an isolated environment so reviewers can trace every generated insight, with audit logs on Professional and Enterprise.
Can we bring our existing taxonomies and labels?
Yes. Import spreadsheets or connect your knowledge base. REVU.ai maps existing labels to our narrative framework so teams stay consistent across entities and locales.
Do you support regulated industries and compliance reviews?
Professional and Enterprise plans include audit-ready exports, approval workflows, and calibrated models for healthcare, finance, and public sector teams. Custom data residency is available on Enterprise.
What does onboarding look like?
Every paid plan includes a guided onboarding path. Growth and above pair you with a customer partner who co-designs your first playbooks and validates model alignment with your taxonomy.
Which integrations are available today?
App stores, social, and review platforms are included on Growth. CRM, survey, and webhook integrations are available on Professional and Enterprise. New connectors arrive quarterly via changelog updates.
Can we export data and reports?
CSV export is available on all plans. Excel export starts on Growth, and API/Webhooks are included on Professional and Enterprise. PDF exports and private report links are supported where noted.
How often is data refreshed?
Refresh cadence is weekly on Starter, daily on Growth, hourly on Professional, and realtime options for Enterprise. Manual refresh controls are included on Professional and Enterprise.
Do you offer SLAs and dedicated support?
Email support is included on all plans. Chat/phone support starts on Growth, and dedicated managers plus custom SLAs are included on Enterprise.